Refund Policy
At CubbyCare, we want you to be happy with your purchase. If for any reason you are not satisfied, our returns policy is outlined below
Returns Eligibility
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Items can be returned within 14 days of delivery.
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Products must be unused, in their original packaging, and in saleable condition.
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For hygiene reasons, certain products (e.g., personal care or baby items) cannot be returned unless they are faulty or damaged.
Faulty or Damaged Items
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If your item arrives faulty or damaged, please contact us within 48 hours of delivery with your order number and photographs of the issue.
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We will arrange a replacement or issue a full refund at no extra cost to you.
How to Return an Item
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Email cubbycareinfo@gmail.com with your order number, reason for return, and photographs if applicable.
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We will confirm the return address and any next steps.
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Package the item securely and post it back to us.
Return Shipping Costs
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Return postage is the customer’s responsibility unless the item is faulty or damaged.
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We recommend using a tracked delivery service as we cannot be responsible for items lost in return transit.
Refunds
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Once we receive and inspect the returned item, we will process your refund within 5–7 working days to your original payment method.
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Delivery charges are non-refundable unless the item is faulty.
Exchanges
If you wish to exchange an item, please follow the returns process above and specify which replacement product you’d like.
Contact Us
For any questions about returns or refunds, please email:
📧 cubbycareinfo@gmail.com
🌐 www.cubbycare.co.uk